Cosmetic Controversy: To Have a Return Policy or Not to Have One? That is the Question!

Disclaimer: This post is based on opinion and observation of the lead writer and producer. Please respect the opinion and thoughts for this post.

Hello Shiquers and welcome back to Nerdy Shique Universe! It is time for a new Cosmetic Controversy and it deals with makeup brands having a return policy or not. Let’s get to it.

Idea: So, as you all know that this is a big thing but mostly dealing with Kylie Cosmetics. I know I am hearing groaning in the Makeup Nerd Universe but hear me out. I know everyone has purchased from the famous Kardatian Half-Sister’s brand Kylie Cosmetics once or twice or even lately with the Royal Peach pallet, which is giving them a lot of backlash. How so? Well, the thing is despite having some inspiration from the viral Sweet Peach Pallet that Too Faced has been known for even with its peachy scent, the pallet is anything but peachy. It doesn’t smell like the fruit that Presidents of the United States sings, it smells like something that you would in a spray paint can. As in, it has a very strong chemical smell that people can’t stand and also some of the shadows according to people who have bought it aren’t as pigmented that many gurus had said. Can people return this pallet? No they can’t! How come? Well, Kylie Cosmetics doesn’t take returns, do refunds nor exchanges.

Wait What? You saw what I typed and I even sent them an email myself about it and they said, “Sorry but we don’t accept returns, do exchanges nor refunds.” Sorry guys, that means you’re stuck with it even if the product smells.

Normally, if there are times where something is damaged, the wrong item, or anything else like smelling badly, companies do tend to replace the item and/or refund the person that bought the product in the first place. I admit that there was a few times when I bought the wrong item or didn’t like it that I was able to return or exchange it. For instance, Sephora accidentally sold me the wrong Smashbox primer when I wanted the Photo Finish primer when they sold me the one meant for under eyes and I had to go and exchange it. I was originally going to exchange with the right primer but ended up exchanging for the Gwen Stefani pallet from Urban Decay that was discounted which I wanted to pay but then had to pay for the primer I wanted originally. Still, I did get the primer I wanted and the good thing is that Sephora does do returns and exchanges within thirty days whether it’s used or not. My primer was not used yet so I was happy that I noticed it was the wrong one when I looked at my account the same day it took place. Which that brings up another thing if no receipt is brought with it that they can look in their system for that purchase. They even do the exchange or a credit after the thirty days is up. Ulta, on the other hand, takes sixty days for their return policy where the full refund happens with receipt and card used to purchase the item. After those days, the customer gets a store credit instead.

I do admit I did have a situation where I didn’t like the product or products myself and returned them and that was of course Physician’s Formula. I did try out their foundation and returned it to CVS when I felt an itch on my cheek. I can see why my skin reacted badly was due to the SPF in their product and returned it for a full refund and used the refund to get my favorite Almay powder.

What about independent companies since Kylie has her own independent company? Well, their policies do work but they do make different acceptions to how they want to get their products back or refund their customers. Let’s see some of these!

Kat Von D: Return item for free within sixty days of purchase. It will take five business days once the item is received to process the return and refund will be posted once the sixty business days has passed.
Jeffree Starr: Return item within 14 days after purchase since there are no exchanges at this time, item will be refunded.
MakeUp Geek: Only replaces damaged items returning the damaged items fourteen days after receiving them. Don’t accept returns due to hygenic purposes.
Colour Pop: Exchange damaged products for the original product. Doesn’t accept returns.

Well, it looks like these four companies have pretty good policies. Yes, I can see where MakeUp Geek says no returns but they do replace damaged items like with Colour Pop and of course with makeup being in use you are pretty much putting germs into the product. That is a pretty reasonable idea. Jeffree’s and Kat’s policies do offer refunds for things that do get returned. I did read for Jeffree’s items that you have to put the order number in order to match with the system which when the item is returned that the order number should be on the envelope. Reasonable and fair policies but why not Kylie’s brand not doing the same?

That is a pretty question because when I tried asking myself there was no real reason why they don’t do the exchanges, returns, nor refunds. I understand that a lipstick or lip kit, excuse me, is around $29 since you get the pencil and the lipstick in one and that is hard earned money right there that so many people worked for or someone saved their allowance if they are in high school and getting into makeup. Except what if the person does like the product? It would be fair to exchange it or return, right? Unless if the money that is spent on her items get used to produce other products which is an interesting thought but again her family is one of the most popular celebrities on tv right now and normally doing a business,w whether it’s makeup or clothing, you have to save the money in order to make that business happen unless if you are a millionaire that can do it easily. I don’t know the reasons behind why she doesn’t want to refund the money even for her latest pallet that people wasted their money on for something that smells horrible. Apparently, she changed the factory that packaged the pallet and that may be the reason. I seen videos where people said to air out the shadow pallet, which does work since I have bought brushes that had the weird packaging smell and aired out over time and don’t have the smell from when I opened them. Still, Kylie should have a recall and refund this pallet in my opinion and I did say one more thing to the company even though they didn’t say anything back, “Please have a return, refun, and exchange policy.”

Again, with this company, you’re stuck.

Tips for Buying MakeUp: Well, I know you have seen me always buying new stuff even if YouTube made me buy it. I do have tips in case you may want to keep the item if you like it after trying it.

1. Watch reviews or read reviews: As in, watch honest reviews on the products or at least read them on the product pages on the retailer or the brand’s page because it will give you ideas of what the brand is about and/or what the product has ins tore and if anyone has tried it. There are times when not all products work out for everyone so if you stillw ant to try it despite the review, then you can make your own review.
2. Buy one of a product: As in, just buy at least one out of the product’s line because it can help with knowing if you want to try it and like it afterwards. I see a lot of gurus on YouTUbe splurge on a certain makeup line or pick up the entire range and sometimes they don’t like it afterwards and regret it later. Yes, doing regret videos are fun but at the same time doing one item does save your cash.
3. If there is a tester in store, test before buying: This would also help because there are times when some stores don’t have testers but many do and if you aren’t sure on the item you want, you can see how it works before buying.
4. Double check on return policies: Normally a store would have different return policies and sometimes the employees have to ask the manager time to time for help but doing your research can help in knowing if the policy requires you not to open an item or can return it since there are times when some stores don’t take used or unopened items.
5. Finally, pinpoint what you want: After watching reviews or hearing about it, know that you want that item. There are times when I do the impulse buy while other times I do know what I want and of course it is by a brand I really like. For instance, I always love Almay’s face makeup due to how it works for me and tend to get my concealer shade the way I want it to be. Another example, when I go to Mac after hearing many shades that people get or having options of what’s new, I tend to know what I want and go for that item or see if there is something similar if I didn’t want the exact item at first. Yes, I am decisive at times but knowing if you really want it then go ahead.
Well, that is about it! I know it seems a little awkward to see about makeup companies not having a good return policy nor none at all like Kylie Cosmetics. Trust me, do you really want to be stuck with something you don’t like or smell bad?

Anyways, what is next for Nerdy Shique Universe? Well, adding a new music genre to the Music Category! Stay tuned!

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